CRM & Loyalty
CRM & Loyalty
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We nurture connections and relationships that drive lasting engagement and brand loyalty.
We're here to make your connections with loyal customers stronger every step of the way. Our process involves a thorough assessment of the entire customer landscape, helping companies pinpoint specific segments that need attention. Leveraging these findings, we provide our clients with a detailed blueprint of where to stay in touch with these customers to ensure a seamless and personalized experience. By listening to ongoing feedback and looking at results, we help you anticipate and respond to evolving tastes and needs. This 360 approach spurs innovation and drives continuous improvement, forming lasting customer relationships.
Our CRM & Loyalty Services
Our CRM & Loyalty Services
Customer Lifecycle Strategy
Loyalty Program Management
Retention Marketing
PAST WORK
Engaging customers at each step
Engaging customers at each step
A wellness client struggled with fading customer engagement. By mapping the customer journey, we uncovered key moments where improvements could drive stronger connections. Using these insights, we developed a playbook of customer touchpoints, team capabilities, and personalized experiences for greater retention.
Enhancing connection with loyalty clients
Enhancing connection with loyalty clients
An online retailer wanted to better connect with its luxury clients. To strengthen their bond with these customers, we built a rewards testing offense that helped identify breakthrough ideas to invest in. With these learnings, we outlined a plan to quickly scale the most promising ideas for improvements in personalization, engagement and retention.
Focusing on low-cost digital offerings
Focusing on low-cost digital offerings
A fashion brand was grappling with increased marketing costs. To help them meet their five year profitability goals, we reimagined its affordable digital options to deliver inspiring and relevant content for its customers. This change enabled our client to reach and serve new market segments.
OUR IMPACT
5-10%
Typical improvement in retention rate
20-25%
Typical increase in channel sales
+10%
Typical improvement in frequency
WHAT THEY SAY
"You were really listening and acknowledged the constraint of limited resources and budget, and adapted your recommendations accordingly. I valued that and think other founders would too."
Consumer Goods Founder
Consumer Goods Founder
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